The Ritz-Carlton, Santiago
8.8Rating
ExcellentRated by Guests
1,539Reviews
What to expect
Pros
- 🌟Warm and welcoming staff throughout the hotel
- 🏊Fantastic rooftop pool and jacuzzi with a lovely view
- 🍳Outstanding buffet breakfast with a huge variety of options
- 🐶Unique dog menu showing care for pets
- 🍸Lovely bar area with a nice selection of drinks
- 💆Incredible massage experience at the hotel
- 🏨Classic and elegant hotel decor with a luxurious feel
- 👍Engaging and kind staff providing exceptional service
- 🌇Ideal location next to the train station for easy access around the city
- 🌺Beautifully decorated with antiques and lots of wood
Cons
- 🌡️Air conditioning issues in rooms affecting comfort
- 🔌Charging outlets not functional in some rooms
- 🛎️Inconsistent service quality from a portion of the staff
- 💸High prices for services and amenities within the hotel
- 📱Unprofessional staff behavior causing discomfort to guests
- 🕺Lack of turn-down service and attention to detail in some areas
- 🍴Overpriced room service and dining options
- 🌡️Gym being too hot and lacking proper equipment
- 🚕Issues with taxi services arranged by the hotel
- 🔑Rooms need better maintenance and attention to detail
What this place has to offer
Things to do and ways to relaxFitness center, Golf course [on-site], Hiking, Hot tub, Massage, On-site entertainment, Sauna, Skiing, Spa, Spa/sauna, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen, Room service [24-hour], Shared kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, Portuguese, Italian
Stop at The Ritz-Carlton, Santiago to discover the wonders of Santiago. Featuring a satisfying list of amenities, guests will find their stay at the property a comfortable one. Service-minded staff will welcome and guide you at The Ritz-Carlton, Santiago. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. For reliable service and professional staff, The Ritz-Carlton, Santiago caters to your needs.
Where you'll be sleeping
40 m²
Club lounge access, Club Guest room, 1 King
1 king bed
40 m²
Guest room, Guest room, 1 King
1 king bed
50 m²
Club level, 1 Bedroom Junior Suite, 1 King, City view
1 double bed
Junior Suite Standard
1 king bed or 2 queen beds or 2 king beds
Club level, Guest room, 1 King Bed
Deluxe Room, 1 King Bed, City View
1 Bedroom Junior Suite, 1 King
1 double bed
60 m²
Club Level, 1 Bedroom Executive Suite, 1 King, City View
1 double bed
60 m²
Club lounge access, 1 Bedroom Executive Suite, 1 King
1 king bed
40 m²
2 Queen Beds Room
2 double beds
What other guests say about this hotel
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