Intercontinental Deluxe Room - Room plan

1 King Classic High Floor - Interior view

Intercontinental London - The O2

Name: Intercontinental London - The O2
Address: 1 Waterview Drive, London, London, England, SE10 0TW, United Kingdom
Rating: 8.735486958602534

London, United Kingdom

1 Waterview Drive, SE10 0TW

8.7Rating

ExcellentRated by Guests

8,358Reviews

What to expect

Pros

🌟Exceptional customer service from staff like Talat, Rajesh, and Iryna
🍽️Delicious food offerings with a variety of choices at different hotel restaurants
🏙️Stunning views of the Thames, Canary Wharf, and the city from various parts of the hotel
🍹Well-stocked and impressive bars with great cocktails and attentive bartenders
🛏️Comfortable and spacious rooms with luxurious amenities like large beds and well-designed bathrooms
🏊Relaxing spa facilities and crystal-clear pools for a rejuvenating experience
🎭Convenient location near the O2 Arena, ideal for concert-goers and event attendees
🌺Attentive and friendly staff who go above and beyond to make guests feel special and welcome
🎉Special touches for occasions like birthdays, anniversaries, and celebrations to make stays memorable
🔝Consistent high standards, cleanliness, and comfort levels for repeat guests

Cons

💸Some guests found the prices for amenities and services to be on the higher side
🚧External renovations may affect the overall look and feel of the hotel temporarily
🍳Discrepancies in billing and pricing communication leading to unexpected charges on the final bill
🍸Issues with room cleanliness and maintenance, including uncleaned toilets and malfunctioning AC
🛎️Check-in process inconsistencies, especially in recognizing loyal or returning guests
🤝Instances of poor handling of complaints, lack of prompt solutions, and uninterested staff responses
📺Minor inconveniences like difficulties with room amenities, TV operation, and light switches
🏢Some guests found the surrounding area to be unremarkable or lacking in attractions
🍴Occasional issues with restaurant service, billing discrepancies, and price miscommunications
🛌Room assignment problems, mistaken billing, and lack of recognition for regular guests

What this place has to offer

Things to do and ways to relaxBilliards, Bowling alley, Fitness center, Game room, Golf course [on-site], Hiking, Hot tub, Light therapy, Massage, Nightclub, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Tennis court, Tours

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRoom service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, German, Spanish, Hindi, Chinese [Mandarin], French, Portuguese, Italian, Dutch, Polish, Chinese [Cantonese], Russian, Greek, Hungarian, Lithuanian, Bulgarian

Set in a prime location of London, Intercontinental London - The O2 puts everything the city has to offer just outside your doorstep. The hotel offers a wide range of amenities and perks to ensure you have a great time. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine are there for guest's enjoyment. Some of the well-appointed guestrooms feature complimentary tea, closet, dressing room, towels, carpeting. Take a break from a long day and make use of fitness center, sauna, indoor pool, spa, massage. Intercontinental London - The O2 is an excellent choice from which to explore London or to simply relax and rejuvenate.