King Suite, 1 Bedroom Suite, 1 King, Sofa bed - Bed

King Suite, 1 Bedroom Suite, 1 King, Sofa bed - Room plan

Boardroom Suite, 1 Bedroom Hospitality Suite, City view - Guestroom

M Club Lounge Access, Guest room, 1 King - Room plan

Cleveland Marriott Downtown at Key Tower

Name: Cleveland Marriott Downtown at Key Tower
Address: 1360 West Mall Drive, Cleveland (OH), Ohio, 44114, United States
Rating: 7.818840579710145

Cleveland, United States

1360 West Mall Drive, 44114

7.8Rating

Very GoodRated by Guests

276Reviews

What to expect

Pros

🏖️Convenient downtown location for sightseeing and attractions
🛏️Comfortable beds and spacious rooms with nice views
🍽️Great dining options and variety of restaurants on-site
🏋️Amazing fitness center and spa facilities
🤝Friendly and helpful staff providing excellent customer service
🚗Convenient valet parking service
🍸Well-appointed lobby with a nice bar and lounge area
🛎️Smooth and efficient check-in process
🍵Access to amenities like M Club lounge and 24/7 snacks
🎉Beautiful architecture and modern design throughout the hotel

Cons

🛏️Rooms in need of renovation and updates, some dated furnishings
🍕Inconsistent quality of food, especially from room service and on-site cafes
🧼Issues with room cleanliness, including uncleaned coffee makers and dusty areas
🍞Limited gluten-free options and lack of clear allergen information in menus
🔊Noisy lobby area and bar, causing disruptions at the front desk
💸Pricey valet and parking fees, additional charges for certain services
🚷Safety concerns in the surrounding area, especially at night
🛎️Inconsistent housekeeping service and delays in fulfilling guest requests
🔧Lack of attention to maintenance and room amenities like ironing boards
⏰Some service issues like slow response times and lack of proactive assistance

What this place has to offer

Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Massage, On-site entertainment, Spa, Spa/sauna

Services and conveniencesDry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish

Stop at Cleveland Marriott Downtown at Key Center to discover the wonders of Cleveland (OH). The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at Cleveland Marriott Downtown at Key Center. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, air conditioning, heating, desk, alarm clock. The property offers various recreational opportunities. Convenience and comfort make Cleveland Marriott Downtown at Key Center the perfect choice for your stay in Cleveland (OH).