The Kensington Hotel
9.5Rating
ExceptionalRated by Guests
4,299Reviews
What to expect
Pros
- 🌟Exceptional service from staff members like Gurkan and Pete.
- 🌳Serene oasis with lush gardens like Kensington Gardens.
- 🍰Delicious food and cocktails at the bar.
- 🎩Lovely and personal touches for special occasions like engagements.
- 🍵Fantastic afternoon tea experience with diverse selections.
- 🏰Beautiful, historic location and elegant decor.
- 🎭Helpful concierge team for special requests and assistance.
- 🎉Warm and welcoming atmosphere with friendly staff.
- 🌸Convenient location near train stations, restaurants, and shops.
- 👏Impeccable hospitality and attention to detail.
Cons
- 💻Computers not working and internet issues in the business area.
- 🤷Rude or unhelpful reception or concierge staff.
- 🧹Rooms and bathrooms are small, some with minimal views.
- 💰Overpriced for average service or amenities.
- 🍴Limited breakfast options or service issues.
- 🔒Late-night bar closure or limited services after hours.
- 🧳Inferior rooms offered initially or issues during check-in.
- 🛏️Rooms need better cleaning or maintenance.
What this place has to offer
Things to do and ways to relaxFitness center, Massage, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Hindi, French, Portuguese, Italian, Polish, Indonesian
Where you'll be sleeping
30 m²
Studio Suite
1 queen bed
25 m²
Deluxe Double Room
1 queen bed
34 m²
Luxury Suite
1 king bed
27 m²
Deluxe King Room
1 king bed
16 m²
Classic Double Room
1 queen bed
70 m²
The Brompton Suite
1 king bed
102 m²
The Knightsbridge Suite
1 king bed
33 m²
Family Room
2 queen beds
13 m²
Cozy Room
1 double bed
16 m²
Twin Room
1 single bed
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